Privacy Policy
Effective Date: April 24, 2025
Last Updated: April 24, 2025
Introduction
Boomer Virtual LLC, doing business as Scale Up with Courtney (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website (https://scaleupwithcourtney.com), use our services, or opt into our SMS messaging program, “Scale Up with Courtney Client Communication.” Our services include virtual assistant services, tech support, system setups and builds, SEO services, and marketing services.
This policy applies to all visitors, users, and customers interacting with our website and services. It complies with Application-to-Person (A2P) 10DLC messaging regulations, CTIA guidelines, the Telephone Consumer Protection Act (TCPA), and other applicable privacy laws. For questions, contact us at [email protected] or at:
Boomer Virtual LLC, DBA Scale Up with Courtney 301 Smokey Ct, Lexington, SC 29073
1. Information We Collect
We collect the following types of information:
1.1 Information You Provide
Contact Information: Name, email address, phone number, or other details submitted via website forms (e.g., contact, signup, or service inquiry forms).
SMS Opt-In Data: Phone numbers provided via web forms to subscribe to our SMS program.
Service-Related Data: Information provided during interactions with our virtual assistant, tech support, system setups, SEO, or marketing services (e.g., project details or preferences).
Message Content: Content of SMS messages or emails you send or receive.
1.2 Information Collected Automatically
Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies, web beacons, or analytics tools.
SMS Interaction Data: Data on how you interact with our SMS messages, such as response times or opt-out requests.
Log Data: Server logs capturing access times, referring URLs, or error messages.
1.3 Information from Third Parties
Analytics Providers: Data from tools like Google Analytics to understand website performance.
Service Providers: Data from platforms like HighLevel used to deliver SMS or manage customer relationships, subject to their privacy policies.
2. How We Collect Information
We collect information through:
Website Interactions: When you visit https://scaleupwithcourtney.com, submit forms, or engage with content.
SMS Opt-In: When you opt-in to “Scale Up with Courtney Client Communication” by submitting your phone number via a web form with an un-preselected checkbox linked to this policy.
Service Engagements: When you use our virtual assistant, tech support, system setups, SEO, or marketing services.
Automated Tools: Via cookies, analytics, or server logs as you interact with our website.
3. How We Use Your Information
We use your information to:
Provide and improve our services, including virtual assistant support, tech setups, SEO, and marketing.Send transactional SMS messages for project updates, project-related questions, and appointment reminders.Respond to inquiries or provide customer support.Analyze website and SMS engagement to enhance user experience and service quality.Comply with legal obligations, such as maintaining opt-in records or resolving disputes.Communicate about your account, service updates, or policy changes.
4. Sharing Your Information
We do not share your personal information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. We may share information:
With service providers (e.g., HighLevel for SMS delivery or Google Analytics for website insights) to operate our services, subject to their privacy policies.To comply with legal requirements, such as responding to subpoenas or protecting our rights.With your consent, for purposes disclosed at the time of collection.
5. SMS/Text Message Privacy
If you have opted into our SMS program, “Scale Up with Courtney Client Communication,” we are committed to protecting your privacy regarding these communications:
No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service (e.g., HighLevel).
Marketing Restrictions: Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Limited Use: Your SMS opt-in data will only be used for the specific purposes you have consented to, such as appointment reminders, project updates, or customer service updates.
Opt-Out Control: You can stop receiving text messages at any time by texting “STOP” to our 10DLC number. Upon doing so, we will confirm your opt-out status via SMS and will cease sending you text messages.
Rejoining: To rejoin, opt-in again via the web form on our website.
Message Details: Message and data rates may apply. Message frequency varies based on project updates or appointment schedules.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyze usage. These include:
Essential Cookies: For website operation, such as maintaining sessions.Analytics Cookies: To track website performance (e.g., via Google Analytics).Marketing Cookies: To deliver relevant content (if applicable).
You can manage cookie preferences through your browser settings or our website’s cookie consent tool. For details, see our Cookie Policy (if applicable).
7. Data Protection and Security
We use industry-standard security measures, such as encryption and access controls, to protect your information from unauthorized access or disclosure. However, no transmission method is 100% secure, and we cannot guarantee absolute security.
8. A2P 10DLC Compliance
Our SMS program complies with A2P 10DLC regulations by:
Registering our brand and campaigns with The Campaign Registry.Adhering to CTIA guidelines on message content, frequency, and consent.
Providing clear opt-in/opt-out mechanisms via web forms and SMS keywords (e.g., “STOP”).
Maintaining consent records and avoiding prohibited content (e.g., phishing, hate speech, or cannabis-related messages).
Ensuring our privacy policy is linked in opt-in forms and SMS messages (https://scaleupwithcourtney.com/privacy).
We are not responsible for delays, delivery failures, or issues related to SMS transmission due to your mobile carrier or technical problems. Delivery is subject to effective carrier transmission and is not guaranteed.
9. Third-Party Services
We use third-party platforms to deliver services, including:
HighLevel: For SMS messaging and customer management.
Google Analytics: For website analytics.
These providers may collect or process data on our behalf, subject to their privacy policies.
10. Your Rights
You have the right to:
Access or correct your personal information (e.g., phone number, email).
Request deletion of your data, subject to legal retention requirements.
Opt-out of SMS communications by texting “STOP” or "QUIT".
Disable cookies via browser settings or our cookie consent tool.
To exercise these rights, contact us at [email protected].
11. Compliance with Privacy Laws
We comply with applicable privacy laws, including the Telephone Consumer Protection Act (TCPA). As our services and SMS program operate solely in the U.S., no additional regulations (e.g., GDPR, CCPA) apply unless specified.
12. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have such data, contact us at [email protected] to request deletion.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at https://scaleupwithcourtney.com/privacy with the revised effective date. Significant changes will be communicated via SMS, email, or website notice.
14. Contact Us
For questions or concerns about this Privacy Policy, our SMS program, or data practices, contact:
Boomer Virtual LLC, DBA Scale Up with Courtney
301 Smokey Ct, Lexington, SC 29073
Email: [email protected]
